Food Pantry is open Monday, Wednesday & Friday 9:30-11:30. Those who have appointments will be served first, starting at 9:00, so please be patient
We will be allowing only 8 people at time inside a waiting room to place food orders. You must keep your 6-foot distance from others while waiting your turn .If you are sick, please stay home for the safety of our neighbors and volunteers .We ask that you please leave your children at home if possible. But if it is not possible to come to the pantry without your child/children or other family members, please utilize the ability to call in your order between 12:30 p.m. – 2 p.m. on Mondays, Wednesdays or Fridays.
There will not be restrooms available. You will be checked in at the front door and given a number.
At this time, actual entry into the pantry food area is not possible. Your order will be taken in the waiting room the same way we have been doing at the front door. After your order has been taken, our amazing volunteers will fill your order while you wait in the waiting room. When your order has been completely filled, you will be called to the front door for pick-up of your order.
You MUST bring proof of address EVERY time you visit the food pantry: Either a current piece of mail or current utility bill (gas bill, electric bill, water bill).
You are allowed to come once every 7 days as long as you are not going to another food pantry. You cannot go to other food pantries while coming to the NW Food Pantry.
It is mandatory that our records are updated. This requires the need for you to bring proof of yourself and everyone who lives with you. We will only be able to serve the number of people you prove in your household. If you could please bring one of the following on your FIRST visit: Driver’s license or picture ID, Social Security Card, Birth Certificate, School report card, Medicaid Card or Shot records
We still encourage you to call ahead your order from 9:30-11:30 on food pantry days or you can click on the menu tab and either print out the order or write down what you would like and bring to the food pantry. Please put your name, address, phone number, birthdate and how many adults and how many kids are in your home on your order.
If the Grand Rapids Public Schools are closed due to bad weather or a tornado warning, the NW Food Pantry will be closed. No transportation will be provided to or from the food pantry and we do not offer a delivery service.
We will still be doing pre order phone orders from 12:30-2:00 on Monday, Wednesday & Friday:
*Monday pre orders can be picked up on Tuesday morning starting at 10:00
*Wednesday pre orders can be picked up on Thursday morning, starting at 10:00
*Friday pre orders can be picked on Monday starting at 9:00.
***WE DO NOT TAKE PRE ORDERS ON TUESDAYS AND THURSDAYS
Please show respect to our amazing volunteers. They are here to help you.
We have a new phone system so you can now leave a voicemail if your phone call is not answered right away. We will then call you back as soon as possible. Please be patient with us as we smooth out the wrinkles. We are doing the best we can to better serve you. We do have someone who speaks Spanish on Mondays and Wednesdays.
We are still collecting D & W, Family Fare & Forest Hills Foods receipts. For every $150,000 collected in receipts, our food pantry gets $1,000.
PLEASE be healthy and safe out there. PLEASE wear a mask up and over your nose and keep the 6 foot social distance.